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Frequently Asked Questions

Last updated: July 3, 2026

What is MSH Automate?

MSH Automate is an AI-powered lead automation platform built for agencies. It monitors every new lead and automatically sends a personalized follow-up email if your team hasn't replied within 24 hours.

Which lead sources do you support?

We support Facebook Lead Ads, Google Lead Form Extensions, website forms, landing pages, and any other source that can forward leads via email or API.

How does the 24-hour rule work?

Once a lead arrives, MSH starts a 24-hour timer. If no reply is detected from your team within that window, our AI reads the lead's context and composes a personalized follow-up, then sends it automatically from your connected Gmail account.

Is my Gmail data safe?

Yes. We use industry-standard OAuth 2.0 for Gmail access, store tokens encrypted at rest, and never use your data for advertising. Our use of Google data complies with the Google API Services User Data Policy, including the Limited Use requirements.

Can I edit the AI follow-up before it sends?

By default, follow-ups are sent automatically to guarantee speed. You can preview and customize the AI message template, and you always have the option to mark a lead as 'replied' to stop the follow-up.

Do I need to install anything?

No installation is required. MSH Automate is a cloud service. You connect your lead sources and Gmail account through our web dashboard, and everything runs automatically.

What happens if I reply to the lead manually?

If you or a team member replies to the lead before the 24-hour window ends, simply mark the lead as 'Replied' in the dashboard. The automatic follow-up will be cancelled.

Is there a free trial?

Yes. Every new account starts with a 14-day free trial. No credit card is required to get started.

How do I cancel my subscription?

You can cancel anytime from your account settings. Your service will remain active until the end of the current billing period.